Booi Casino - Игрок испытывает трудности с выводом своего выигрыша.

Good night guys and Daniel, how are you? Today I made a withdrawal of 1,000 BRL on Booi.com, I checked all my documents before depositing, when I made the withdrawal I received an email that the payment was going to be made in 2 hours, 10 hours have passed and they still haven't paid me I spoke with support said that the company that received the payment is having problems and it is a lie they have not processed the withdrawal so far, can you help me Daniel please and send a message to them, they have already been fooling Marlon user aki from the forum and they're rolling me now

Boa noite galera e Daniel , tudo bem ? Hoje fiz um saque de 1.000 BRL no Booi.com , verifiquei todos os meus documentos antes de depositar , quando efetuei o saque recebi um e-mail que em 2 horas ia ser feito o pagamento , já passou 10 horas e até agora não me pagaram falei com o suporte falou que a empresa que recebeu o pagamento que está com problemas sendo que é mentira eles não processaram o saque até agora , tem como você me ajudar Daniel por favor e mandar uma mensagem pra eles , eles já ficaram enrolando Marlon usuário aki do fórum e estão me enrolando agora

Dear robertorrx1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon, thank you very much for the reply, I'll wait and I'm used to playing stake.com the withdrawal there is done in hours, and at Booi casino they inform you that the payment is made in just 2 hours both on the website and in the email withdraw

Boa tarde , muito obrigado pelo retorno vou aguardar e que estou acustumado a jogar stake.com o saque lá é feito em horas , e no Booi casino eles informam que o pagamento é feito em apenas 2 horas tanto no site como no e-mail do saque

I fully understand your frustration, robertorrx1. However, I will set the timer for additional 12 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

They rejected the withdrawal and returned it to the casino balance, they told me to withdraw the withdrawal again, I did the withdrawal through pix again and they rejected it again, today I made a small deposit through astropay and tried to withdraw through astropay they rejected the withdrawal through astropay and in addition I had been charged 10% to withdraw through astropay for the fees and they didn't want to return it, but since they don't pay it wouldn't make any difference. I asked them to cancel my permanent account so I wouldn't be angry anymore, that's what they did at the time, that's my experience at this casino, there are several other top casinos, try to get away from them. thank you all hug

Eles rejeitaram o saque e devolveram para o saldo do casino , falaram para efetuar novamente o saque , fiz novamente o saque pelo pix e rejeitaram novamente , hoje fiz um pequeno depósito pelo astropay e tentei sacar pelo astropay eles rejeitaram o saque pelo astropay e além disso tinha me cobrado 10% para sacar pelo astropay pelas taxas e não quisereram devolver , mais como não pagam isso não é ia fazer diferença . Pedi para cancelarem minha conta permanente para não passar mais raiva isso é eles fizeram na hora , essa é minha experiência nesse casino , tem diversos outros casinos top procurem fuga deles . Obrigado a todos abraço

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.