IceCasino - Аккаунт игрока заблокирован.

Hi! I won 300 euro in games and i tryin to widraw money in 2 months, i send all documents verifications like 100 times, at last the casino blocked me and i cant get my money, please sombody help what is this ? Scam?

Dear Storanamn132,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Storanamn132

There should be a reason for an account to get blocked.

Can you please tell us who the account a**nzai1998@hotmail.com belong to?

And if the card 453903******1033 belongs to you.

Thank you in advance!

Kind regards

I have never opened a new account on the same site, they are not correct, I have waited a long time to withdraw money and tried several times to verify myself but was denied then finally I was banned, I would never open a new account if I received a win they sound completely absurd, I feel cheated and would like you to send the money I have won, the cards that end in 1033 match my card but have only used them for one account and no more, I like to play and would like to you solve this. Thanks!

jag har aldrig öppnat en ny konto på samma sida, de stämmer inte, jag har väntat jätte länge för att ta ut pengar och försök fler tal gånger verifiera mig men blivit nekad sen tillslut blev jag bannad, jag skulle aldrig öppna ett nytt konto om jag fått vinst de låter helt absurt, känner mig lurad och vill gärna att ni skickar pengarna jag har vunnit, de kortet som slutar på 1033 stämmer de mitt kort men har endast använt de för ett konto o inte fler, jag gillar spela och vill gärna att ni löser detta . Tack!

Then their support page sends that we will open your account but one of them but we will invalidate the money, it's crazy what do my winnings have to do with it, and no I don't have any other accounts, I only have one account and tested Ice casino for the first time 2 months ago

Sen skickar deras support sida att vi kommer öppna ditt konto men ett av dom men vi kommer ogiltigförklara pengarna, de helt sjukt vad har mina vinster o göra med det, och nej jag har inga andra konto, jag har ett konto bara och testade Ice casino för första gången för 2 månader sen

Hello everyone,

Thank you both for your replies.

Storanamn132, are you sure that you didn't accidentally open more than one account? Is there any possibility that someone from your household has also created an account at this casino? Could you please advise when exactly you opened your account at this casino?

Dear Storanamn132,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.