Interwetten Casino - Игрок считает, что вывод его средств задерживается.

I've tried countless times to withdraw my money, the casino site keeps saying that there are technical problems with the withdrawal via bank transfer, but it's been going on for 10 days and they don't offer me any other withdrawal options and don't give me any solution or advice. don't want to tell me when it will finally work or how long this problem will still be in effect. I need the money urgently. They always say I should send them my account statement because something is wrong with the data, I have already done so 3 times and they keep asking me for an account statement and then they say the payout will be carried out & in the end my money will go back to the Interwetten account . I urge you to complain, it can't be that a casino site hasn't been able to transfer my money for almost half a month. Kind regards, Omar W***

Ich habe schon unzählige Male versucht mein Geld auszuzahlen die Casino Seite meint die ganze Zeit das es technische Probleme mit der Auszahlung durch banküberweisung gibt aber das geht schon seit 10 Tagen so und sie bieten mir keine andere auszahlungsvariante an und geben mir auch keine Lösung bzw. wollen mir nicht sagen wann es endlich funktioniert bzw. Wie lange dieses Problem noch Inkraft ist. Ich brauche das Geld dringend. Sie sagen auch immer ich soll ihnen mein Kontoauszug schicken weil etwas mit den Daten nicht stimmt habe das schon 3 mal getan und sie fragen mich immer wieder nach einem Kontoauszug und meinen dann die Auszahlung wird durchgeführt & am Ende landet mein Geld wieder auf das Interwetten Konto. Ich bitte dringend um Beschwerde das kann doch nicht sein das eine Casino Seite fast einen halben Monat es nicht hinkriegt mir mein Geld zu überweisen. Mit freundlichen Grüßen Omar W***

Dear Walid2805,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Walid2805,

Have you received your withdrawal from the casino yet?

Dear Walid2805,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.