Rockbet Casino - Аккаунт игрока заблокирован.

I started with 150$ and used the bonus to get up to 300. I was having a good day and managed to make my money up to 2 grand. After that I did a 400$ bonus buy on Buffalo king megawatts and max won the slot for 20,000$. When I went to withdrawal the amount the company had the transaction pending all day. The next day my account was shut down with no explanation. I have been trying to reach them but they won’t respond. I need help getting this money it is life changing.

Hello Tyler,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please specify which bonus was in play? Would you be so kind and post here a link?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Tyler,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.