SpinCity Casino - Выигрыш игрока был аннулирован.

I'm complaining about Spin Casino. I've always deposited from my wife's future wife's account with her consent of course, then we won about 10-12 days ago and now my account has been blocked and the money is probably gone, that's a huge one Mess, no one bothered to deposit. I'm really mad, I call that fraud. Mario F****/Andrea S*****

Ich beschwere mich über Spin Casino.ich habe immer von dem Konto meiner Frau zukünftigen Frau eingezahlt, natürlich mit ihrem Einverständnis, dann haben wir vor ca 10-12Tagen gewonnen und jetzt wurde mein Konto gesperrt und das Geld wahrscheinlich futsch,das ist eine riesen große Sauerei, beim Einzahlen hat es niemand gejuckt.ich bin richtig sauer, das nenne ich Betrug.Mario F****/Andrea S*****

Hello Einer1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinCity Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Is the card you used only your wife's card or it is a legally shared account/card? When was the last time you spoke to the casino and what was it about?

Please note that if you are not an owner of the payment method you used to deposit, the casino has every right to void any balance and block your account forever as it is strictly against the casino terms to use a 3rd party payment.

Looking forward to your answer.

Regards,

Nick

Hello I made a bank transfer from my partner's account because we make all payments through it, of course I have a power of attorney that authorizes me to do so.xas account is verified,since when exactly I don't know.I wrote to the casino today,because I wanted to ask how long the payout will take

Hallo ich habe per Banküberweisung von dem Konto meiner Lebensgefährtin überwiesen, weil wir alle Zahlungen darüber machen, natürlich habe ich eine Vorsorgevollmacht die mich dazu berechtigt.xas Konto ist verifiziert,seit wann genau weiß ich nicht.ich habe heute mit dem Casino geschrieben,weil ich fragen wollte wie lange die Auszahlung noch dauert

I've also played in all other casinos, including from my partner's account, there have never been any problems with the payout...I don't understand, it's OK when you deposit, but if you have to pay, there's stress only fraud

Ich habe auch in sämtlichen anderen Casinos gespielt auch vom Konto meiner Partnerin,es gab noch nie Probleme mit der Auszahlung....verstehe ich nicht,beim einzahlen ist es OK aber wenn die bezahlen müssen gibt's Stress nur Betrug

Hello Einer1,

Can you please also forward the power of attorney to nikolas.b@casino.guru? Was it issued before you deposited into the casino and did you forward it to them as well?

Dear Einer1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.