Sugar Casino - Выигрыш игрока от бонуса был отменен.

Hello, I would like to point out to other players on the way that this page tries everything because players with bonus credits try to have fun.
In advance, I would like to say that I have violated the conditions and that it is my fault.
Aaaaaber 4 € Max bet? No clues that you are playing too high? You are not allowed to play the most popular games on the market and you don't get any clues here ?!
With serious sites you get a message if you play too high. Here the money is withdrawn after the attempted payment and you do not receive an email or anything else that has happened.

Only when asked do I get the same simple answer 3 times.
You have violated the bonus requirement. Without going into details you will be handled here.

Guten Tag, ich möchte auf dem Weg andere Spieler drauf hinweisen Das diese Seite alles versucht denn Spieler mit Bonus Guthaben denn Spaß zu nehmen. 
Im Vorfeld möchte ich sagen das ICH gegen die Bedingungen verstoßen habe und es somit meine Schuld ist. 
Aaaaaber 4€ Max bet? Keine Hinweise das man zu hoch spielt? Die beliebtesten Spiele auf dem Markt darf man nicht spielen Und bekommt hier auch wieder kein Hinweis?! 
Bei seriösen Seiten bekommt man eine Mitteilung wenn man zu hoch spielt. Hier wird einen das Geld nach der versuchten Auszahlung abgezogen und man erhält keine email oder sonstiges was passiert ist. 

Erst auf Nachfrage erhalte ich 3 mal die gleiche simple Antwort. 
Sie haben gegen die Bonus Bedingung verstoßen. Ohne ins Detail zu gehen wird man hier abgefertigt. 
 

Dear Florian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found:

"Maximum bet is 4€ during an active Bonus on a players account. In case that this is breached the bonus and any potential winnings derived from the bonus will be forfeited."

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

On the other hand, we think that this rule should be enforced at software level, i.e., that the casino's software or website shouldn't let players place higher bets than the limit. This is one of our requirements for 'fair and safe casinos'.

If software enforcement is not possible, each case should be judged separately, so that only players who have broken the rule knowingly and systematically to gain an advantage are punished.

Florian, please could you forward your game history from the bonus play together with a link of the specific bonus that you have redeemed and played? My email address is petronela.k@casino.guru. Thank you in advance for your reply.

Best regards, Petronela

Dear Florian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.