Sunrise Slots Casino - Турнирные выигрыши игрока не зачисляются.

Hello. For having deposited I had the opportunity to be treated in a weekly tournament at sunrise slots. I won first place and everywhere it says that the prize is $5000 in the terms and conditions it says that the money has to be transferred to my account immediately but they still don't claim it was just for fun. Something that is not specified anywhere. I made deposits at this casino and am able to withdraw. I want the $5000usd that I win to be deposited since it was in good law.

Hola. Por haber depositado tuve la oportunidad de e tratado en un torneo semanal en sunrise slots. Gane el primer puesto y en todos lados dice que el premio son $5000 en los términos y condiciones dice que el dinero tiene que transferirse a mi cuenta inmediatamente pero aun no lo hacen alegando que fue solo por diversión. Algo que no se especifica en ningún lado. Hice depósitos en este casino y estoy habilitada para retirar. Quiero que me depositen los $5000usd que gane ya que fue en buena ley.

Hello Annita8787,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Where did you get the information that the winnings should be credited instantly? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Already solved. They deposited me now I'm waiting for the withdrawal to be made to my btc wallet

Ya esta solucionado. Me depositaron ahora estoy esperando que se haga el retiro a mi billetera btc

Thank you Annita8787 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick