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I've had the 500 euros when paying out since Friday December 9th, chat says nothing, you don't want to pay it out, we need help, thanks

Ich habe beim Auszahlung seit Freitag 9.12 die 500 euro, chat sagt nichts, sie wollen es nicht auszahlen, wir brauchen hilfe danke

Dear violetalindner, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards, 

Kristina

Dear violetalindner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.