Slotified Casino - Вывод игрока был отложен.

Requested my withdrawal 5 days ago and customer service doesn't respond to me or email back. I deposited 25.00 to be able to withdraw my 50.00 bonus and it has been sitting in processing for days.

Hello adussling,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotified Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear adussling,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am sorry I'm on vacation in Texas and been so busy that I forgot to reply.

I did verify my account with them and received an email from them confirming it was verified. I have recently deleted everything as my email box was full and couldn't send/receive anything. But it was verified and I was playing with bonus funds and max payout was $50 and I had to make a deposit to verify my bitcoin wallet etc. So I made a $25 deposit and kept $10 to play with and cashed out $65 and have been waiting ever since for my money to be sent. It's still in pending/Reversal status after what 3 weeks now!!!! Something has gotta give. I'm aware of the use of bonus funds and this was like the 2nd use of them and I've made deposits so they can't say I am a bonus abuser as this is not true. I can't even get a hold of anyone there to give me a eta on my withdrawal.

Dear adussling,

Do I understand it correctly that the withdrawal got canceled? Did the casino explain why? Did you request a new withdrawal since? If yes, with the same method or tried a different one?

I decided to do a Reversal this am since it had been in a "pending" status since 7/21/2024 with no updates to date from casino and I thought possibly if I reverse it and then do another withdrawal request that possibly that would actually go through finally? So I redid the withdrawal request for $60 today 8.15.24.

Please note that I have contacted the customer service chat and email numerous times to no avail. It says I'm "connected" on the chat but no agent ever replies to me or emails back. I got a confirmation email from them when I did my withdrawal request and the Reversal; to which the email regarding the withdrawal says it takes up too 48 hrs to send to my bank etc. But nothing ever gets sent... don't know what more to do?! I have played on many online sites, I believe their sister sites and never seen this kind of blatant neglect to their customers. Frankly it's quite disturbing and disheartening to say the least.

Dear adussling,

As stated earlier, the recommended date for a withdrawal is 14 days and as you requested a new one I would advise to wait. If it would take longer, please do not cancel it and let us know so we can try to intervene.

It had been over 2 weeks and nothing, that was reason I contacted you all in first place to assist with this dilema. At this point I don't have much hope in them and now if you won't do nothing until another 2 weeks has elapsed then what's the point. These timeframes are a bit drawn out. Good thing it was only 60 and not a lot of money or I'd be livid.

Dear adussling,

I can understand that it might seem like a long time to wait but it is our recommended period for such procedures. We can only try to intervene if it's been pending over 2 weeks.

Dear adussling,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still waiting for this withdrawal. No changes since last response from me. Hoping you can assist in getting this for me?

Thank you adussling for all the information provided. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear adussling,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Slotified Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Unfortunately, it appears that the casino you’ve chosen has a low safety rating and a poor track record when it comes to addressing customer complaints. While the chances of receiving a favorable response from them are slim, I’ve reached out to their official support team via email to request assistance with your issue. I’m currently awaiting their response and will keep you updated.

Thank you for your understanding and patience.

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They won't reply. Running into this same issue with their "sister site" Coinbets777. I'm owed money from them as well and "crickets" nothing..... just same ol story, except I was able to actually get someone on the chat and he told me to give them 24 hrs and this was 2 days ago.. just pathetic! Cannot believe these places can operate without any repercussions! They can gladly accept someone's deposit but paying out is another story. I'll stick to Wild, Bovada, Cafe Casino, Betwhale, Stake, High5, Pulsz, Yabby, Brango, etc. These guys at Slotified/Coinbets777 are a complete joke compared to their tried and true competitors!

Hi adussling,

I wanted to inform you that since Kubo, your assigned resolver, is currently on vacation, I have decided to extend the timeline by an additional 7 days. Given that Kubo possesses the most comprehensive understanding of your situation and maintains direct communication with the casino, I believe this extension is warranted.

Thank you for your understanding and continued patience.

Dear adussling,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Kubo