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Dear Giovanni,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem in order to help. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Giovanni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.